In what cases will I be able to return an order?

• The exchange or return period is 30 calendar days from the date of receipt of the order.
• If the exchange or return is due to product defect or error on our part, our store is responsible, you must contact the customer service staff by email ( [email protected] ) and we will solve the problem for you.
• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• To complete your return, we require a receipt or proof of purchase.

The following are the responsibilities of the client:

• Change the size or product.
• Any item returned more than 30 days after delivery.
• Loss caused by improper use.
• The color of the product received is different from the color shown on the screen, in this case we must remember that the color may vary depending on each manufacturer or screen configuration.
• Once a custom t-shirt is sold, we will not accept any return requests. Because personalized t-shirts affect secondary sales.
• Refund requests for non-quality issues will not be accepted.
• After receiving the clothes, please check the packaging and merchandise carefully. If the label is removed, the product affecting the second sale will not be returned or compensated. Due to the special nature of the jerseys and printing, it is recommended not to machine wash the clothes, do not soak for a long time, do not use bleach, and do not rub the printed name and number, armband and advertising logo hard when washing at hands.

For all these situations, the client will bear the corresponding expenses, and must also contact us by sending an email, and we will provide a better solution based on your request.

Sale Items

Only full price items can be refunded. Sale items cannot be refunded.

Refund Information

• The refund will be made in the same way as the original payment. After reaching an agreement between the customer and the store, once the refund is authorized, the payment will be processed within 3 to 30 business days.
• Despite the best efforts of cuirz.com, due to market changes and various factors that are difficult to control with reasonable commercial efforts, this website cannot prevent situations of out of stock, incorrect price indications, etc. From the order information sent by you; you have the right to cancel the order for the purchased goods, and cuirz.com also has the right to cancel the order itself. If you have already paid and the order is not shipped, you will be refunded.

In what cases can we accept an exchange?

Changes

We only exchange items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to { [email protected] }.

Need help?

Please contact us at { [email protected] } for questions regarding refunds and returns.